JYS CONSULTANTS-POSIPOWER CONCEPTS, INC.
"Where all elements of training begin with self."
#1 Our Customers Deserve the BESTis our most requested PosiPower
Workshop for staff.
Are you giving your customers the best of YOU? How about your staff? Sometimes we have to stop what we are doing and answer this question becauseOur Customers Deserve the BEST.
Thousands of Community Action, Department of Human andChildren Service Agencies, and Head Start participants throughout Ohio, Michigan, Florida, Kentucky,Iowa, Illinois, West Virginia, Mississippi, Virginia and Indiana etc... have requested our customer service training.
Our company's strategy is to help participants identify and meet the expectations of their target customers. Participants learn that business and agency goals are met when service is improved. Through group discussions we identify customer needs and the significance of superior service.
We affirm that it is essential to always improve our service. Participants learn how to project a positive regard for all of their customers.
Participants develop skills that enable them to find the right answers for customer complaints. In addition, they learn how to serve culturally diverse populations.
We use lecture, large discussions, and group exercises to help integrate the training. This course is customized for each setting.
Do you know what customers complain about the most?
The number #1 customer complaint is unreturned phone calls.
The goals and objectives of the PosiPower course Our Customers Deserve the BEST are to:
Maintain a positive self-image when serving others. Our objectives are to:
Improve customer service to attain positive results
Let your customers hear you smiling through the phone
Learn defusing techniques for "vulnerable" and difficult customers
Gain knowledge to better serve culturally diverse populations
Practice proper telephone & interviewing technique
Learn that agency goals are met when customer service is improved
Resolve five major customer complaints with 10 PosiPower tips
Our PosiPower Head Start Workshops are in high demand, and PreService Training is our busiest time. We do our very best to meet demands. Our most requested training for Head Start is Working in Teams - Teachers, Bus Drivers Managers, Etc...Head Start is constantly transforming the way it operates in order to meet increasingly higher standards. Therefore, learning best practice for ERSEA is essential for Early Head Start/Head Start programs.
It is important that staff remain diligent, focused, and committed to outstanding best practice.
ERSEA has 5 components: eligibility, recruitment, selection, enrollment and attendance.
Each component is vital in how to make determination and ensure that diverse and needy families and children know about and are coming to Head Start and are thriving in the program.
Early Head Start can even plan for the enrollment of infants before they are born. When the child is 3-5 years old, Head Start will prepare the child for kindergarten and a successful academic future.
EHS/HS programs must continue to be innovative, strategic, adaptive, and responsive to the needs of low-income children and families in their community.
This is my grandson, Amaury. He loves science. He was 4 years old when I took this photo of him at COSI in Columbus, Ohio. How do astronauts pee? Young children want to know about everything. But as a child care or Head Start teacher do you ever just wonder about stuff? How does that work? What makes it stay up? What keeps it solid? Why did that slimy stuff turn blue or is that a greenish blue? Is it crawling? Does it have babies? How many eggs are in that mud? Will it bite? Does it rust? Will it multiply? Is it dangerous?
Someone has to ponder with a frown or smile and ask these questions. Sometimes you have to think like a child in order to be an effective teacher.
Do you ever just wonder why......?
You sure did when you were a child. YOU asked questions over and over again. At one time, you were probably annoying to a parent or teacher but excited to learn.
Jordana Shakooris a PosiTeacher. She enjoys working with all aspects of education, because on all levels there is significance. Academic and school goals are met when our "customers" feel valued. This is when service is improved and excellence is the outcome. Let's plan our day together for administrators, teachers, secretaries, bus drivers, school counselors, librarians, and school janitors. Our primary objective is to improve the lives and educational opportunities for students and support parents. Through group discussions, we identify the needs of our academic customers and the significance of good internal and external customer service interactions. We affirm that it is essential to always improve our attitude and do our best. Participants learn how to project a positive regard for the school community and that we are a team. Take a look at our academic offerings, and you are welcome to choose from any course listing.
PosiPower training sessions are customized for your team and are thorough in the following core training areas: Customer Service Training, Conflict Management Training, Team-Building, Stress Management, and Racial Sensitivity and Diversity Training. Our courses are customed designed to meet the needs of our diverse clients. We serve a variety of public and private organizations and companies throughout the country. This includes trainings and workshops specifically designed for directors, administrators, social workers, staff, and foster and adoptive parents.
Note: Since the pandemic and to accommodate hard hit customers, we reduced our fee by $1000.00. The cost for up to two (2) PosiPower Webinars and same day service is only $1495.00. There is no limit on participation. This is ourminimumdaily rate. It is a great deal and affordable. We also offer face-to-face training at an affordable rate. It is always our pleasure to be of service. Thank YOU!
Jordana Shakoor has trained thousands of Foster/Adoptive parents. Face-to-face Saturday PosiPower Workshops are only $650.00 in Ohio. Webinars presentations are offered throughout the country.
We learned that PosiParents receive more cooperation from their children, because they give and demand respect. PosiParents build cohesiveness among family members by enhancing a positive environment. Be a PosiParent in Your Home is a highly interactive workshop that involves self-assessment exercises and group activities. Parents learn tips on how to change negative attitudes into positive ones by role-modeling appropriate ways to handle negative situations. Be a PosiParent: By Thinking Positively booklets are available for an additional charge. Main Topics include:
Feel good about YOU as a Parent
Turn negative situations into positive ones
Role-model the kind of behavior you desire
PosiParents generally raise Posikids
Learn How to Raise a Positive Thinking Child
10 Principles of a PosiParent 10 Principles of a PosiParent
POSIPOWER BRICK-BY-BRICK SERIES
What makes a leader?
How is a leader formed?
Are leaders born or are they developed?
We at JYS Consultants, PosiPower Concepts, Inc. believe it is a combination of eight components that we call bricks.
Just like in the nursery rhyme, The Three Little Pigs, the pig that built his house out of bricks was able to weather the huffs and puffs of the big bad wolf.
In our PosiPower Brick-By-Brick Leadership Series, organizational managers learn how to tap into their innate leadership qualities, and they learn ways to develop leaderships bricks that are vital to leading others.
The following are eight (8) PosiPower bricks that we discuss: