JYS CONSULTANTS POSIPOWER CONCEPTS, INC.
TRAINING AND CONSULTING
614-775-6069
jysposipower@gmail.com
WELCOME! WELCOME!
JYS CONSULTANTS-POSIPOWER CONCEPTS, INC.
"Where all elements of training begin with self."
We serve a variety of public, nonprofit, private organizations, and companies throughout the United States and Canada. Our mission is to share PosiPower Concepts throughout the world.
Our primary customers are public and non-profit agencies.
All PosiPower sessions are developed with a minimum of 6-hours of content that can be modified. You can choose all-day sessions - 1-3 hours or 6-hours.
It is your training day!
#1 Our Customers Deserve the BEST is our most requested PosiPower
Workshop.
Thousands of Community Action, Department of Human and Children Service Agencies, and Head Start participants throughout Ohio, Michigan, Florida, Kentucky, Iowa, Illinois, West Virginia, Mississippi, Virginia and Indiana etc... have requested "Our Customers Deserve the BEST" for agency-wide training.
Our company's strategy is to help participants identify and meet the expectations of their target customers. Participants learn that goals and objectives are met when service is improved.
Through group discussions we identify customer needs and the significance of superior service.
We affirm that it is essential to always improve service. Participants learn how to project a positive regard for all of their customers.
Participants will develop skills that enable them to find the right answers for customer complaints. In addition, they learn how to serve culturally diverse populations.
Do you know what customers complain about the most?The number #1 customer complaint is unreturned phone calls. The goals and objectives of Our Customers Deserve the BEST are to:
Maintain a positive self-image when serving others. Our objectives are to:
We affirm that it is essential to always improve service. Participants learn how to project a positive regard for all of their customers.
Participants will develop skills that enable them to find the right answers for customer complaints. In addition, they learn how to serve culturally diverse populations.
Do you know what customers complain about the most?The number #1 customer complaint is unreturned phone calls. The goals and objectives of Our Customers Deserve the BEST are to:
Maintain a positive self-image when serving others. Our objectives are to:
- Improve customer service to attain positive results
- Let your customers hear you smiling through the phone
- Learn defusing techniques for "vulnerable" and difficult customers
- Gain knowledge to better serve culturally diverse populations
- Practice proper telephone & interviewing technique
- Learn that agency goals are met when customer service is improved
- Resolve five major customer complaints with 10 PosiPower tips
There is a lot on this website. You will find course listings, photos of participants, affirmations and PosiPower videos.
If you have questions, please contact us at 614-775-6069 or email jysposipower@gmail.com.
We offer training for Community Action Agencies, DHS, CSB, Academia, and Parenting Workshops. We have a course listing for webinars or face-to-face training.
Our PosiPower Head Start Workshops are in high demand, and PreService
Training is our busiest time.
We do our very best to meet demand. Our most requested training for Head Start is Working in Teams - Teachers, Bus Drivers, Managers, Etc...
Head Start is constantly transforming the way it operates in order to meet increasingly higher standards. Learning best practice for ERSEA is essential for Early Head Start/Head Start programs.
It is important that staff remain diligent, focused, and committed to outstanding best practice.
ERSEA has 5 components: eligibility, recruitment, selection, enrollment and attendance.
Each component is vital in how to make determination to ensure that diverse and needy families, and their children know about Head Start, and are coming to Head Start and thriving in the program.
Early Head Start can plan for the enrollment of infants before they are even born. When the child is 3-5 years old, Head Start will prepare the child for kindergarten and a successful academic future.
EHS/HS programs must continue to be innovative, strategic, adaptive, and responsive to the needs of low-income children and families in their community.
It is important that staff remain diligent, focused, and committed to outstanding best practice.
ERSEA has 5 components: eligibility, recruitment, selection, enrollment and attendance.
Each component is vital in how to make determination to ensure that diverse and needy families, and their children know about Head Start, and are coming to Head Start and thriving in the program.
Early Head Start can plan for the enrollment of infants before they are even born. When the child is 3-5 years old, Head Start will prepare the child for kindergarten and a successful academic future.
EHS/HS programs must continue to be innovative, strategic, adaptive, and responsive to the needs of low-income children and families in their community.
Our Customers Deserve the BEST!
IT IS ALWAYS OUR PLEASURE TO BE OF SERVICE!
THANK YOU!
PosiPower training sessions are customized for your team and are thorough in the following core training areas: Customer Service Training, Conflict Management Training, Team-Building, Stress Management, Racial Sensitivity and Diversity Training.
Our courses are designed to meet the needs of diverse clients.
We have webinars that are specifically designed for directors, administrators, social workers, staff, and foster and adoptive parents.
Note: Since the 2020 pandemic and to accommodate hard hit public and nonprofit customers, we reduced our fee by up to $1000.00.
There is no limit on participation per agency.
We present webinars and face-to-face training at an affordable rate.
Our cost is listed with the training, but if there are special circumstances, we will do our very best to accommodate your budget.
It is always our pleasure to be of service!
THANK YOU!
We use lecture, large discussions, and group exercises to help integrate the training. Our courses are customized for each setting.
